Magento Commerce

Customer Service

Checkout

Customers may check out as either a guest or register. Orders are not considered to be concrete until we recieve your full payment. Please check your local legislation before ordering. It is the obligation of buyers to ascertain and comply with all laws that apply to your area.

Payment

All prices quoted on our website are in US dollars. We currently accept Paypal or any approved credit card as a payment methond (3.8% remittance fee included).

Shipping

Shipments are only made to select countries at our discretion. If your country is not on our country list, send us an email at [email protected] outdoors.com. Our customer service will contact you within 24 hours.

We ship in two ways: China post and air express. China post is cheap. about 7$ per item. Takes 15-20days. Air express include TNT, FEDEX, UPS, DHL. Takes about 3 days. Need your telephone number to finish the shipment.

The following terms and conditions apply to all orders with NO EXCEPTION

  • * We only ship to the shipping address as you stated upon checkout.
  • * We guarantee delivery up to customs. Past that is the responsibility of customers. We are not responsible for losses due to customes.
  • * It is the customers responsibility to obey all applicable laws and ordinances.
Shipping Time
All goods in stock are generally shipped within 48 hours (excluding weekends) after the reciept of your full payment. In rare cases it may take up to 72 hours to process the shippment, which we will get you informed of by email then.
Package Tracking
Each air express pickup is normally at around 3PM CST. Tracking infomation will be sent via email shortly afterwards. Feel free to track the delivery status of your orders online by following our instructions.
Returns and Exchanges

In the event you're not happy with your purchase, regardless of reasons, please email us at [email protected] within 7days of delivery to recieve return authorization number and return shipping instructions. ''Return Authorization'' number are valid for 10 days and must be clearly labeled on the outside of the box, or your pakcage will be refused. The following terms and conditions apply:

  • * All items must be factory new, unused, and in their original box with alll factory paperwork included.
  • * Shipping cost is non-refundable, and we do not pay return shipping for any reason.
  • * Return items are must be well packed in case of any damage might occur during the shipping.
  • * Customers are supposed to keep a record of their return tracking for the purpose of further reference.
  • * Include a copy of the original invoice along with a note indicating the reason for return.

Upon receipt we will issue a store credit for the amount of the merchandise only (shipping fees excluded).

- OR -

Customer may exchange the product, however additional shipping costs will be incurred.